The strength of your team depends on how much effort you place in training skills and development. Obtain positive results for your organization by developing a policy to strengthen your medical office staff.
It is important to keep all staff members up-to-date with new healthcare policies, compliance and job specific requirements. One area that promises positive results in your strengthening efforts is cross-training staff. Cross-training is the most valuable training tool that an employer can offer for the benefit of the entire organization. Continuity of service is an example of one of the benefits cross-training your staff can offer. We can cross-train your staff in all areas of the front office and clinical areas.
A competitive edge is what differentiates one medical practice from another. Maintaining a competitive edge requires focusing on a number of areas. One area that should be included is medical office staff development.
Staff development is crucial in order to attract and retain the best employees. Employees are loyal to any organization that takes an interest and active role in their professional growth. When you invest in the professional development of your staff, you create an environment in which the medical practice succeeds as well as the employees.
Employees feel they are a valuable asset to the organization when they are given the opportunity to expand their skills or knowledge. Staff development should be a combination of in-house and external educational or skill-building opportunities.
What Is the Return on Investment?
Staff education should include a formal orientation program, cross-functional training, maintenance of professional skills, coaching, career development, and personal development. The pay-off for your practice is as follows:
Employee retention: Staff members develop loyalty to a practice because they feel you care about them as individuals. They benefit from personal and professional growth and do not feel their career has stalled out.
Staff morale: A practice culture that encourages learning and fosters education creates a positive, motivated, and committed workforce.
Practice efficiency: Orientation and cross training are essential for a smoothly running office. The stability and tenure that result from low staff turnover also contribute to efficiency.
Job competency: Employees who have received job-specific training are more productive and confident. Both clinical and administrative staff need ongoing education to stay current regarding the constantly changing aspects of a medical practice.
Patient satisfaction: Staff education affects your patients, who benefit from your employees' skills, positive attitude, and efficiency.
The following programs include national certification opportunities
Pharmacy Technician
Dental Assisting
Medical Billing and Coding
Electronic Health Record Management
Phlebotomy Technician
Physician Medical Office Assistant
Ophthalmic Assistant
